Can I stay with my dog during the groom?
- We find most dogs actually relax more when their owner isn't present. They settle in much faster without Mum or Dad nearby. We'll call or text you when your dog is ready for pickup. You're always welcome to check in by phone.
What if my dog is anxious or reactive?
- Our team have good experience with anxious and reactive dogs. Our team takes a calm, unhurried approach tailored to each dog's temperament. If your dog has anxiety or has had difficult grooming experiences before, please let us know when you book so we can allow extra time and plan accordingly. If at any point during the groom your dog becomes distressed or it is unsafe to continue, we will stop the groom and contact you.
How long does the groom take?
- It varies by service and your dog's size and coat. As a guide: a Full Style takes around 2 hours 15 minutes, a Full Groom around 1 hour 30 minutes, and a Bath + Blow-dry from 20 minutes. You will be given an estimated duration for the service you select when you book. Please make sure you're reachable by phone.
Where are you located?
- We are at 4/1 Jewel Way, Banksia Grove WA 6031. There is parking available on site.
Should I brush my dog before the appointment?
- It helps but it is not required. If your dog has matts or heavy knots, a light brush beforehand is always appreciated, but do not force it if your dog is uncooperative. Just let us know at booking so we can allow extra time and discuss any dematting charges.
What if my dog has matts?
- We can handle matted coats, but severe matting may require a shorter clip to avoid causing your dog discomfort. We'll always discuss the options with you before we start, and we'll never charge extra without telling you first.
Can I request a specific style or bring reference photos?
- Absolutely. You're welcome to describe how you'd like your dog groomed, bring photos, or reference a previous style. The more detail you give us, the better. We'll also give you our honest advice on what works best for your dog's coat type.
What payment methods do you accept?
- We accept card payments (Visa, Mastercard, and EFTPOS), Afterpay, and cash. Payment is taken at the end of your appointment.